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Accessing Your ASPM Membership Account, Events and Member Resources

How to Access Common Features on the ASPM Site

Welcome to the ASPM member help page. This page provides guidance on accessing your member account, setting or resetting your password, updating your details, viewing your membership information and accessing member-only resources.

Members can log in to access available resources, previous webinars, member content, forums and applicable member event pricing.

Need assistance after trying the steps below?
Please contact ASPM administration at admin@aspm.org.au

Quick Help

How Do I Log In to My ASPM Member Account?

To access your ASPM account:

  1. Select Log In from the ASPM website menu.
  2. Choose one of the available login methods:
    • Login with Google, where your ASPM account is connected to your Google email address; or
    • enter your Username and Password in the login form.
  3. Select Log In.
  4. Once logged in, select My Profile from the website menu to view or update your account information.

Important Tip

Please use the same email address that was used when your ASPM membership was created or purchased. Using a different email address may create difficulty accessing your existing membership or member-only content.

You can reset your password at any time.

  1. Go to the ASPM Log In page.
  2. Select Forgot Password.
  3. Enter the email address associated with your ASPM account.
  4. Check your email inbox for a reset link.
  5. Follow the link to set a new password.
  6. Log in again using your updated password.

 

If the reset email has not arrived:

  • Check your spam or junk folder.
  • Search your inbox for “ASPM” or “password reset”.
  • Make sure you entered the email address used for your ASPM membership.
  • Allow a few minutes for the email to arrive.
  • Contact ASPM administration if you still cannot access your account.

I Have Forgotten My Password.
What Should I Do?

I Have Never Logged In Before. How Do I Set Up My Password?

Your ASPM membership may have been created during registration, payment or by an administrator. If you have an account but do not yet know your password, you can create a new password using the password reset process.

  1. If you are not a member, then use our Sign Up process to register. 
  2. If you are a new member (or returning), go to the ASPM Log In page.
  3. Select Forgot Password.
  4. Enter the email address linked to your ASPM membership.
  5. Check your inbox for a password reset email.
  6. Open the reset link in the email.
  7. Enter and confirm your new password.
  8. Return to the ASPM website and log in using your email address or username and your new password.

Choosing a Secure Password

For the security of your membership account, choose a password that is unique to ASPM and not used for another website. MemberPress can apply password-strength requirements during registration and password creation.

The ASPM login page currently includes a Login with Google option. This allows members to log in using their Google account, where that Google email address is correctly associated with their ASPM account.

To log in with Google:

  1. Go to the ASPM Log In page.
  2. Select Login with Google.
  3. Choose the Google account associated with your ASPM membership.
  4. Complete the Google authentication steps, if prompted.
  5. You will be returned to the ASPM website as a logged-in member.

If Google Login Does Not Work

Try logging in with your ASPM username/email address and password instead. If you are unsure of your password, select Forgot Password to set a new one.

If your membership uses a different email address from your Google account, you can still connect the account to Google in the My Profile section or through this link Connect To Google.

Can I Log In Using Google?

How Do I Update My Personal Details?

Your member profile may include information such as your name, email address and other details recorded during your registration.

To update your details:

  1. Log in to your ASPM account.
  2. Select My Profile.
  3. Open the account details or profile section.
  4. Update the required information.
  5. Select Save to confirm your changes.

Important Note About Changing Your Email Address

Your email address is connected to your login and membership records. If you change your email address and then have difficulty accessing your membership, please contact ASPM administration.

Where the password change field is enabled on the ASPM account page, you can update your password while logged in.

  1. Log in to your ASPM account.
  2. Select My Profile.
  3. Locate the password update section.
  4. Enter your new password.
  5. Confirm your new password where requested.
  6. Select Save.

Choose a secure password that is not reused on other websites.

How Do I Change My Password After Logging In?

How Do I View My Membership Status?

To review your membership:

  1. Log in to your ASPM account.
  2. Select My Profile.
  3. Open the Subscriptions or membership section.
  4. Review the membership type and whether it is shown as active.

Your member account may allow you to view membership-related payments.

  1. Log in to your ASPM account.
  2. Select My Profile.
  3. Open the Payments section.
  4. Review your recorded membership payment information.

Need an Invoice or Receipt?

You can download a receipt of each payment using the PDF download function on the Payments page (when logged in to your account). 

How Do I View My Membership Payments?

How Do I Access Member-Only Resources?

Some ASPM resources are available only to current members. This may include previous webinars, internal forums, downloadable resources and other protected member content.

To access member resources:

  1. Log in to your ASPM member account.
  2. Navigate to the relevant member resource page, such as:
  3. If your membership is active and provides access to the resource, the protected content should become available.
  4.  

I Am Logged In but Cannot Access a Member Resource

Please check that:

  • you are logged in using the correct email address;
  • your membership is active;
  • the resource is included within your membership level; and
  • you have refreshed the page after logging in.

If the issue continues, please contact ASPM administration and identify the page or resource you are trying to access.

See All Member Only Resource

Some ASPM events may provide special pricing or access for eligible members.

To ensure member pricing is displayed correctly:

  1. Log in to your ASPM account before purchasing your ticket.
  2. Navigate to the event page.
  3. Review the ticket types and prices shown.
  4. Select the eligible member ticket option, where available.
  5. Complete your booking.

 

I Cannot See Member Pricing

If you believe you are eligible for member pricing but cannot access it:

  • Confirm you are logged in.
  • Check that your membership is active.
  • Refresh the event page after logging in.
  • Contact ASPM administration before purchasing if the issue remains.

Note, if there is no Member pricing, it may actually be a free event to members and public alike. 

How Do I Access Member Pricing for an Event?

What Should I Do if My Membership Details Appear Incorrect?

Please contact ASPM administration if:

  • your membership is showing as inactive when you believe it should be active;
  • you cannot access content included with your membership;
  • your payment history appears incorrect;
  • you have used a different email address and cannot access your account;
  • your event member pricing is not being displayed correctly; or
  • you believe you have duplicate accounts.

 

When contacting ASPM, please provide:

  • your full name;
  • the email address associated with your membership;
  • a brief description of the issue; and
  • the page or event you were trying to access, where relevant.

Please do not send your password by email.

I Need More Help. Who Should I Contact?

If you are unable to resolve your account issue using the information above, please contact ASPM administration:

Email: admin@aspm.org.au
Phone: (08) 7557 9556

For questions relating specifically to ASPM education programs or events, the ASPM events page currently directs enquiries to education@aspm.org.au

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